At Crea Ligne, product safety is important. This Policy explains safety information for toy products, age recommendations, assembly, use, recalls, and product safety communications.
1. General Product Safety
Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.
Toys should be used only for their intended purpose and according to their age recommendations unless the product page states otherwise. Do not modify, take apart beyond instructions, or misuse toys. Small parts may present a choking hazard for children under three.
2. Assembly Safety
Some products may require assembly. Customers are responsible for following assembly instructions carefully.
Improper assembly may cause instability, product damage, personal injury, or property damage.
For toys requiring assembly, we recommend adult supervision and careful following of all assembly instructions.
3. Small Parts and Age Warnings
Toys with small parts, button batteries, magnets, or detachable pieces may present a choking or ingestion hazard for young children.
Always check the age recommendation on the packaging and use toys only under adult supervision when required.
Keep small parts, button batteries, magnets, and plastic bags away from children under three. Do not allow children to play with toys unsuitable for their age. Dispose of packaging materials safely and immediately. Do not allow children to play with damaged or broken toys.
4. Children and Household Safety
Customers should keep small parts, button batteries, magnets, packaging materials, and plastic bags away from children and pets. Packaging materials should be disposed of safely after unboxing.
5. Product Care
Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.
6. Product Recalls and Safety Notices
If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.
We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.
7. Reporting Safety Concerns
If you believe a product presents a safety risk, stop using the product and contact us immediately at info@crea-ligne.com or +33 4 72 51 39 84.
Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.
8. EU Product Safety Information
For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.
If you have questions about EU product safety information for a product, contact us at info@crea-ligne.com.
Contact Us
Store Name: Crea Ligne
Phone: +33 4 72 51 39 84
E-mail: info@crea-ligne.com
Address: 6 rue du Plat, 69002 Lyon, France
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)